Privacy policy.
This policy explains how Phoenix Homes Real Estate Brokers LLC collects, uses, stores and protects information when you use the Abu Dhabi Offplan website, contact our team or submit a property enquiry.
Last updated: 9 August 2026
Who is responsible for your information?
Phoenix Homes Real Estate Brokers LLC is the operator of this website and the party responsible for handling enquiries submitted through it. You can contact us at info@phoenixhomes.ae or through our contact page.
Information we collect
We may collect your name, email address, telephone number, country code, property preferences, budget, preferred area, timeline, message and the page or campaign that generated your enquiry. We may also receive technical information required to operate and secure the website, such as browser, device, approximate location, request logs and cookie or session data.
Why we use it
We use information to respond to your request, prepare relevant Abu Dhabi property options, arrange follow-up with an advisor, maintain enquiry records, improve the website, prevent abuse and meet applicable legal or operational obligations. We do not sell your personal information.
Communications
When you ask for guidance, you agree that Phoenix Homes may contact you by email, telephone or WhatsApp about your enquiry. You may ask us to stop marketing communications at any time. Service messages related to an active request may still be sent where necessary to respond to you.
Sharing and service providers
We may share the minimum information needed with Phoenix Homes staff, relevant developer or project teams, CRM and hosting providers, communications providers, professional advisers or authorities where required. Providers are expected to protect information and use it only for the agreed purpose.
Retention and security
We keep enquiry information for as long as it is reasonably needed for the enquiry, relationship, audit trail or legal obligation, then delete or anonymise it where practical. We use access controls, authenticated CRM accounts and reasonable technical safeguards, but no internet system can guarantee absolute security.
Your choices and rights
You may ask us to access, correct, update, delete or restrict the use of your personal information, or withdraw consent where processing is based on consent. We may need to verify your identity and may retain information where a legal or legitimate record must be maintained.
Cookies and third-party services
The site may use essential cookies or similar technologies for sessions, security and preferences. Embedded services such as maps, video, analytics or messaging may process information under their own policies. Review those providers’ terms before using their embedded features.
Changes and contact
We may update this policy when the website, services or legal requirements change. The latest version will appear on this page. For a privacy request, email info@phoenixhomes.ae with “Privacy request” in the subject line.
This page is general website information and is not a substitute for legal advice. The UAE’s federal data-protection framework may apply depending on the processing activity and circumstances.